Return and Refund Policy

Last updated: 2 September 2026

We want you to be happy with your Spot My Stuff purchase. This policy explains our 14-day return policy, your right to cancel an online order, and what to do if an item is faulty, damaged or incorrect.

Nothing in this policy limits your statutory consumer rights.

Our 14-Day Return Policy

You have 14 days after receiving your item to request a return.

To qualify for a change-of-mind return, the item should:

be unused and in the same condition in which you received it;
include all supplied accessories, instructions and components;
be returned in its original packaging; and
be accompanied by your order number, receipt or other proof of purchase.

You may inspect the item as you would in a shop. We may make a reasonable deduction from the refund if your handling goes beyond what is necessary to establish the item’s nature, characteristics and functioning and this reduces its value. These conditions do not restrict your rights if a product is faulty, damaged, incorrectly supplied or not as described.

Starting a Return

To request a return, email support@spotmystuff.com within 14 days of receiving your order. Please include:

your name and order number;
the item you want to return;
the reason for the return; and
photographs or a short video if the item is damaged, faulty or incorrect.

If the return is eligible, we will send you return instructions and the correct return address. Please do not send an item back before contacting us, as returns sent without sufficient order information or to an unauthorised address may be delayed.

After receiving return instructions, please send the item back promptly and no later than 14 days after notifying us that you wish to return it.

For return questions, contact support@spotmystuff.com.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item or no longer want it, you are responsible for the direct cost of return postage unless we tell you otherwise.

If the item is faulty, damaged on arrival, incorrectly supplied or not as described, Spot My Stuff will cover the reasonable return cost. Depending on the circumstances, we may provide a prepaid return label or reimburse an agreed reasonable postage cost. Please contact us before arranging the return.

We strongly recommend using a tracked postal service and keeping your proof of postage. You remain responsible for the parcel until it reaches us when you arrange the return yourself.

UK and EEA Cancellation Rights

If you are a consumer in the United Kingdom or European Economic Area purchasing online, you generally have the right to cancel your order without giving a reason from the date the contract is formed until 14 days after the day you receive the goods, subject to any exceptions provided by law.

To exercise this right, email support@spotmystuff.com before the cancellation period expires and clearly state that you wish to cancel. You then have a further 14 days to send the goods back.

You may inspect the goods as you would in a shop. However, we may make a reasonable deduction from the refund if your handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and this reduces their value.

When the legal cancellation right applies, we will refund:

the price paid for the returned goods; and
the cost of our least expensive standard delivery option available for the order.

If you chose an enhanced or express delivery service, the additional amount paid above the standard delivery cost is not refundable unless the goods were faulty, damaged, incorrectly supplied or not as described.

Unless we agreed to collect the goods or pay the return cost, you are responsible for the direct cost of returning a change-of-mind cancellation. No cancellation or restocking fee will be charged.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery. Contact support@spotmystuff.com promptly if an item:

arrives damaged;
is defective;
is not as described;
is missing parts; or
is different from the item you ordered.

Please provide your order number and, where possible, clear photographs or video showing the issue. We will assess the problem and arrange an appropriate remedy.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and when the problem is reported, you may be entitled to reject the item for a refund or request a repair, replacement or price reduction. These statutory rights are separate from and are not limited by our 14-day change-of-mind return policy or any manufacturer’s warranty.

Do not dispose of a faulty or damaged item unless we confirm in writing that you may do so.

Items Not Eligible for a Change-of-Mind Return

We cannot accept a change-of-mind return under our 14-day policy where an item:

has been used, altered, damaged or misused after delivery;
is missing supplied parts, accessories or packaging;
shows damage caused by improper charging, storage, installation or failure to follow the supplied instructions; or
was not purchased directly from Spot My Stuff.

These exclusions do not apply where they would unlawfully restrict your cancellation rights or your rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

Sale and promotional items are subject to the same statutory cancellation and faulty-goods rights as full-price items. Gift cards, if offered, are non-refundable except where required by law.

Exchanges

We do not offer direct exchanges unless we specifically agree otherwise. The quickest way to obtain a different item is to return the original item and place a new order once your return has been accepted.

If we sent the wrong item or your product is faulty, contact us before placing a replacement order so that we can provide the appropriate remedy.

Refunds

We will notify you after receiving and inspecting your return.

For a valid change-of-mind cancellation, we will issue the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide acceptable evidence that you sent them back. We may withhold the refund until we receive the goods or receive that evidence.

For a faulty-goods refund, we will issue the refund without undue delay and within the period required by applicable law after agreeing that you are entitled to it.

Refunds will be sent to the original payment method unless you expressly agree otherwise. We do not charge a refund fee. Your bank or payment provider may take additional time to display the funds in your account after the refund has been processed.

If you have not received an approved refund after 15 business days, please contact support@spotmystuff.com with your order number.

Orders Purchased Elsewhere

This policy applies only to products purchased directly from spotmystuff.com. If you purchased a Spot My Stuff product from another retailer or marketplace, please contact that seller and follow its return process. Your statutory rights against the seller remain unaffected.