Shipping Policy

Last updated: 2 September 2026

This Shipping Policy explains how Spot My Stuff processes, dispatches and delivers orders placed through spotmystuff.com.

Order Processing and Dispatch

We aim to dispatch in-stock orders placed on a business day on the same day. Orders placed after our daily processing window, on weekends or on UK bank holidays will normally be dispatched on the next business day.

Business days are Monday to Friday, excluding UK bank holidays.

Same-day dispatch is an aim rather than a guaranteed delivery commitment. An order may take longer to dispatch if:

  • payment requires additional verification;

  • the delivery address is incomplete or requires confirmation;

  • the order contains a pre-order or temporarily unavailable item;

  • the order is unusually large; or

  • circumstances outside our reasonable control affect fulfilment.

If a significant issue prevents us from dispatching your order, we will contact you using the details provided at checkout.

United Kingdom Delivery

We provide free tracked standard delivery within the United Kingdom.

The estimated delivery time is 2–4 business days after dispatch. This estimate does not include the order-processing period described above.

Delivery estimates are not guaranteed dates. Deliveries to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man or other remote locations may take longer.

Any faster or alternative delivery option, if available, will be displayed with its price and estimated delivery time at checkout.

International Shipping

Spot My Stuff ships worldwide where our checkout accepts the destination and delivery is legally and operationally available.

International shipping charges and estimated delivery times vary by destination and will be displayed at checkout before you complete your purchase. International estimates begin when the order is dispatched and do not include delays caused by customs clearance, local authorities or the destination-country carrier.

We may be unable to ship to certain countries, territories, military addresses, PO boxes or restricted locations. If we cannot fulfil an accepted order to the address supplied, we will contact you and provide an appropriate refund.

Customs, Import Duties and Taxes

International orders may be subject to import VAT, customs duty, brokerage charges or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them. These charges are determined by local authorities and are not controlled by Spot My Stuff. We recommend checking the destination country’s import rules before ordering.

If an international parcel is refused or remains unclaimed because import charges are not paid, it may be returned to us. Where permitted by law, any refund may be reduced by the actual delivery, return, customs or carrier charges incurred. Your statutory consumer rights remain unaffected.

Tracking Your Order

When your order is dispatched, we will normally send a confirmation email containing tracking information. Tracking may take up to 48 hours to begin showing movement after the carrier receives the parcel.

If you have not received a dispatch confirmation, please check your spam or junk folder and confirm that the email address used at checkout is correct. You can contact support@spotmystuff.com for assistance.

Delivery Addresses and Changes

You are responsible for providing a complete and accurate delivery address at checkout. Please review the address carefully before submitting your order.

If you need to correct an address, contact support@spotmystuff.com immediately. We will try to help, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Spot My Stuff is not responsible for a delivery failure caused solely by materially incorrect or incomplete information supplied by the customer. Where a parcel is returned for that reason, we may charge the reasonable cost of redelivery or deduct actual unrecoverable delivery and return costs from a refund where permitted by law.

Failed Delivery and Unclaimed Parcels

The carrier may leave a parcel in a safe place, deliver it to a neighbour, redirect it to a collection point or make another delivery attempt, depending on the selected service and local delivery practices.

It is your responsibility to follow the carrier’s tracking updates and collect or rearrange delivery within the stated timeframe. If an unclaimed parcel is returned to us, contact us to arrange redelivery. Reasonable redelivery charges may apply.

Delayed Orders

Delivery may occasionally be delayed by severe weather, transport disruption, customs processing, industrial action, peak-season demand, security checks or other events outside our reasonable control.

If tracking has not updated for several business days or the estimated delivery window has passed, contact us with your order number. We will investigate with the carrier.

We will deliver within the period agreed with you or, if no different period has been agreed, within the period required by applicable law. For UK consumer orders, this is normally no later than 30 days after the contract is formed. Your legal rights relating to late or failed delivery remain unaffected.

Lost, Damaged or Incorrect Deliveries

Please contact support@spotmystuff.com promptly if:

  • tracking shows the parcel as delivered but you cannot locate it;

  • the parcel appears to be lost in transit;

  • the package or product arrives damaged;

  • part of the order is missing; or

  • you receive the wrong item.

Include your order number and any relevant photographs. We will investigate and arrange an appropriate remedy where the order is lost, damaged or incorrectly supplied.

The goods remain at Spot My Stuff’s risk until they are delivered to you or to a person you identify to receive them, except where you independently appoint a carrier that we did not offer.

Split Shipments

We may send items from the same order in separate parcels. If this happens, you may receive more than one dispatch confirmation or tracking number. You will not be charged additional standard delivery fees because we divided the shipment.

Cancellations and Returns

If you wish to cancel an order before dispatch, contact us immediately. We will try to stop the shipment, but this may not be possible once fulfilment has begun.

For information about cancellations after dispatch, change-of-mind returns, faulty products and refunds, please read our Return and Refund Policy.

Contact Us

For shipping or delivery enquiries, contact:

Spot My Stuff
Email: support@spotmystuff.com
Phone: +44 7435 834620
Business address: 6 Hall Grove, Manchester, M14 5HU, United Kingdom