Privacy policy

Last updated: 1 September 2026

Spot My Stuff operates this website and online store, including the information, content, features, tools, products and services made available through it (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Spot My Stuff (“we,” “us” or “our”) collects, uses and discloses your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we handle personal information as described below.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that it can no longer identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live and the features you use, we may collect or process the following categories of personal information:

  • Contact information, such as your name, email address, telephone number, billing address and delivery address.

  • Payment and transaction information, such as your chosen payment method, payment confirmation, transaction details and limited payment information made available to us by Shopify or our payment providers. Full payment-card details are generally processed by Shopify and the relevant payment provider rather than stored directly by us.

  • Account information, such as your username, password, preferences and settings, if you create an account.

  • Shopping information, such as the products you view, add to your basket or wishlist, purchase, return, exchange or cancel, and your order history.

  • Communications, including information you provide when you contact customer support, submit a review or otherwise communicate with us.

  • Device and technical information, such as your device type, browser, network connection, IP address, cookie identifiers and other online identifiers.

  • Usage information, such as how and when you access, navigate and interact with the Services.

  • Marketing preferences, including whether you have agreed to receive promotional communications and how you interact with those communications.

We ask that you do not send us sensitive personal information unless it is necessary for a specific request and we have asked you to provide it.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, contact us, submit a review or otherwise provide information to us.

  • Automatically through the Services, including through cookies, pixels and similar technologies when you visit or use our website.

  • From Shopify and our service providers, including payment processors, delivery providers, analytics providers, customer-support tools and technology providers that collect or process information on our behalf.

  • From advertising, marketing and other business partners, where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

  • Providing and improving the Services. This includes processing payments, fulfilling and delivering orders, managing accounts, processing returns or refunds, remembering preferences, responding to requests, providing product recommendations and improving our website and customer experience.

  • Communicating with you. This includes sending order confirmations, delivery updates, service notices and responses to customer-support enquiries.

  • Marketing and advertising. Where permitted by law, this includes sending promotional emails or messages and displaying relevant advertising on our Services or third-party platforms. You can withdraw your consent or opt out at any time using the unsubscribe link in our emails or by contacting us.

  • Security and fraud prevention. This includes authenticating accounts, protecting payments, preventing misuse and detecting, investigating or responding to suspected fraudulent, unlawful, unsafe or malicious activity.

  • Legal and regulatory purposes. This includes complying with legal obligations, responding to lawful requests from authorities, establishing or defending legal claims, enforcing our terms and policies, and protecting our rights or the rights of others.

Our Lawful Bases for Processing

Where UK or European data protection law applies, we rely on one or more of the following lawful bases:

  • Contract: processing is necessary to provide the Services you request, including taking payment, fulfilling your order, arranging delivery and handling returns.

  • Legal obligation: processing is necessary for us to comply with legal duties, including tax, accounting, consumer-protection and regulatory requirements.

  • Legitimate interests: processing is necessary for our legitimate business interests, such as operating and improving the Services, preventing fraud, securing our systems, responding to customers and understanding business performance, provided that those interests are not overridden by your rights and interests.

  • Consent: where the law requires consent, including for certain marketing communications, advertising activities or non-essential cookies. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels and similar technologies to operate the website, remember your choices, understand how the Services are used, measure performance and, where permitted, personalise content or advertising.

Where required by law, we will ask for your consent before using non-essential cookies. You can manage your choices through the cookie banner or privacy controls available on the website. You can also configure your browser to block or delete cookies, although some features of the Services may not work correctly if you do so.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:

  • To Shopify and service providers that support our business, such as payment processors, website and IT providers, analytics providers, customer-support providers, cloud-storage providers, fulfilment partners and delivery companies.

  • To advertising and marketing partners, where permitted by law, to provide or measure marketing and advertising. These partners may process information under their own privacy notices.

  • At your direction or with your consent, such as when you request delivery, use a third-party login or interact with a social-media feature.

  • Within our business or corporate group, including with affiliates, if applicable.

  • In connection with a business transaction, such as a merger, acquisition, financing, reorganisation, sale of assets, insolvency or bankruptcy.

  • For legal, safety and security reasons, including to comply with applicable law, court orders, subpoenas or lawful government requests; enforce our terms and policies; prevent fraud; and protect the Services, our rights and the rights or safety of others.

We do not sell your personal information for money. Some privacy laws may define certain advertising-related disclosures as “selling,” “sharing” or “targeted advertising.” Where those laws apply, you may have the right to opt out through the privacy controls provided on our website or by contacting us.

Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its services for us and for you. Information submitted through the Services may be transmitted to Shopify and other service providers located outside the country in which you live.

For more information, please read the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to manage certain Shopify privacy choices through the Shopify Privacy Portal.

Third-Party Websites and Services

The Services may contain links to websites or online services operated by third parties. We do not control and are not responsible for the privacy, security or content of those third-party services. We encourage you to review their privacy notices and terms before providing personal information.

Information that you post in public or semi-public areas, including on third-party social-media platforms, may be visible to other users and may be used by those platforms or other third parties. The inclusion of a third-party link does not, by itself, mean that we endorse that third party or its content.

Children’s Privacy

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@spotmystuff.com so that we can review and, where appropriate, delete it.

We do not knowingly sell or share, as those terms are defined by applicable privacy laws, the personal information of individuals under 16.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. However, no security system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured channels. If you create an account, you are responsible for keeping your login details confidential and should not share your password with anyone.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The retention period depends on factors such as whether the information is needed to fulfil an order, maintain an account, provide customer support, comply with tax or other legal obligations, resolve disputes, prevent fraud, or establish or defend legal claims.

When personal information is no longer required, we will delete or anonymise it, unless the law requires or permits us to retain it for longer.

Your Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

  • Access: request confirmation of whether we process your personal information and obtain a copy of it.

  • Correction: request correction of inaccurate or incomplete personal information.

  • Deletion: request deletion of your personal information.

  • Restriction: request that we restrict how we process your personal information.

  • Objection: object to certain processing, including processing based on legitimate interests and direct marketing.

  • Portability: receive certain personal information in a structured, commonly used and machine-readable format and, where technically feasible, have it transferred to another organisation.

  • Withdraw consent: withdraw consent where we rely on it, without affecting processing carried out before withdrawal.

  • Opt out of certain advertising-related processing: where applicable, opt out of the sale or sharing of personal information or its use for targeted advertising.

  • Complain: raise a concern with us or lodge a complaint with the relevant data-protection authority.

You can opt out of promotional emails at any time by using the unsubscribe link in the message. Even if you opt out of marketing, we may still send non-promotional communications relating to your account, orders or customer-service requests.

To exercise a privacy right, email support@spotmystuff.com. We may need to verify your identity before completing a request. Where permitted by law, an authorised agent may submit a request for you, but we may require evidence of that authority and may also verify your identity directly.

We will not discriminate against you for exercising your privacy rights. We will respond within the period required by applicable law.

Complaints

If you have a concern or complaint about how we handle personal information, please email support@spotmystuff.com. We will acknowledge a data-protection complaint within 30 days and will investigate and respond appropriately.

If you are in the United Kingdom and remain dissatisfied, you may complain to the Information Commissioner’s Office. If you are in the European Economic Area, you may complain to your local supervisory authority; a list is available from the European Data Protection Board.

International Transfers

We, Shopify and our service providers may transfer, store or process personal information outside the country in which you live. Where UK or EEA personal information is transferred to a country that has not been recognised as providing an adequate level of protection, we will use an approved safeguard, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Agreement or the UK Addendum, as applicable, unless another lawful transfer mechanism applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the Services, or legal and regulatory requirements. We will post the updated version on this website, revise the “Last updated” date and provide any additional notice required by law.

Contact Us

Spot My Stuff is the controller of the personal information described in this Privacy Policy.

If you have questions about this Privacy Policy, want to exercise a privacy right or wish to make a data-protection complaint, contact us at:

Email: support@spotmystuff.com
Website: spotmystuff.com